Enterprises are increasingly dependent on mobile for the critical contribution it makes to staff productivity, business growth and customer engagement. But with this need for increased productivity across all levels and multiple department, organizations risk their strategy and policy fragmenting. A fragmented policy quickly become unmanageable and brings with it serious repercussions for the organization and its data.
Devices can be lost or stolen while sensitive or confidential data can be leaked or fall into the wrong hands. Malicious attacks or unauthorized access to files or apps can also damage the network. With these possibilities in mind versus the operational benefits of enterprise mobility, today’s enterprise must have a Mobile Center of Excellence (MCOE).
So what is an MCOE? Simply put an MCOE is a dedicated department or resource within an organization intended to set up and direct its mobile strategy across all lines of the business. Its overarching goal is to bring together under a single, unified approach the various projects which many enterprises allow to function independently of each other, ensuring collaboration, consistency, and best practice are adopted.
Ultimately, in implementing an MCOE, enterprises will realize the following:
- Tighter collaboration: The MCOE will act as a central hub between various business departments to reduce gaps, cut down repetitive processes and reduce costs.
- Reduce development time: The MCOE will help to speed up mobile development processes by creating and making use of existing frameworks and streamlining processes.
- Create consistent user experiences: A common factor behind the failure of many enterprise apps is a lack of consistency in user experience and interface. Users want experiences that they know and understand. The MCOE will create a checklist for design and user interaction that creates consistency
- Greater security: Frequent security audits from the MCOE will help evolve security architecture and exposes any potential gaps, as employees are prevented from finding workarounds in the event that they can’t access particular files or documents on their mobile device.
But a successful MCOE strategy requires a coordinated approach from key stakeholders across the entire organization to avoid the use of mobile fragmenting. The team must include representatives not only from IT but also risk and security, to ensure due diligence is followed. Senior buy-in from C-level executives is also critical – if those leading the business aren’t involved in the initiative and don’t support it, no one else will.
At Synchronoss, we believe that embracing an MCOE strategy is key to developing and enforcing a strong IT architecture and user experience. It will ensure security policies and standards are continually updated in line with the organization’s changing mobile requirements plus any relevant evolving technologies.
Organizations opting to disregard the MCOE initiative are undoubtedly taking an unnecessary risk. Mobile is only going to grow in operational and strategic importance for enterprise going forward. Choosing not to take a collaborative, coordinated and consistent approach to enterprise mobility that encompasses the entire organization will only result in serious productivity, security or budgetary problems further down the line.
With an effective MCOE in place, the business will benefit from mobile leadership, training and best practices it in the best possible place to drive business transformation.
Find out more about how an MCOE initiative can support the future of productivity and security in the enterprise in my latest article for TechPageOne.