The Synchronoss Activation Platform allows your channels to create a better customer acquisition and network provisioning experience while utilizing your existing back office systems. We allow the channel to deliver at peak performance on its strategic requirements for all bundles and a la cart products & services being offered while partnering with IT teams to drive efficiency and achieve strategic state initiatives.
Activation Platform Features
The Activation Platform features six core activation modules that streamline sales and self-service transactions for digital (online), indirect (alternate channels), retail & omni (cross) channels. The core modules are part of a proven and scalable carrier-grade software platform that simplifies transactions by allowing customers to connect, synchronize, and activate devices, while Synchronoss automates appropriate back-office systems using a single application programmable interface (API). Besides lowering operating costs by reducing processes that were traditionally handled manually, Synchronoss’ core modules offer end-to-end visibility for measuring performance and identifying key areas that need improvement.
Specifically designed to configure values, manually process orders, and resolve problem orders.
Integration into client required front office systems including ecommerce portals, mobile applications, retail point of sale, telesales & care agent desktop, and CRM systems
Integration into client required back office systems including enterprise service bus, data warehouse, product catalog & segmentation databases, IVRs, enterprise communication systems for subscriber email, sms messaging, fulfillment, credit card payment processing. credit check, and scheduling systems
integration into client required 3rd party systems including payment processing, credit check, Risk management, taxation calculation, commission management, 3rd party and CRM systems
Process orders within a rapidly changing environment and seamlessly manage fallout.
Reporting engine designed to accurately identify business trends and opportunities
Sales Performance Metrics by product, service at any frequency – by hour, by day, by week, by month
Operational Performance Metrics by order type, call type, chat type & related dispositions
System Performance Metrics with uptime, response time, automation rates
Channel Partner Performance Metrics by channel partner
Expand Your Online Sales Presence
To help optimize your omnichannel efforts, you can leverage Synchronoss to implement service-based offers or support your e-commerce site through 10 “add-on” modules that build onto the Activation Platform’s core components. The benefits of Synchronoss’ many back-end options add up to a seamless customer experience with better accountability and lower costs per gross add. Not only that, Synchronoss’ add-ons provide superior visibility into your entire sales operations, every step of the way – your IT department will thank you.
Activation Add-Ons – Expand your activation capabilities one module at a time.