The Weight of Data Shouldn’t Make You Wait for Data
As smartphones become more powerful, your customers are creating content at an exponentially increasing rate. With the expansion in data payloads and more frequent upgrades, customers are now facing longer wait times as carriers struggle to transfer information from old phones to new ones.
Subscribers are creating larger data loads at an increasing rate. Combined with device upgrade frequency, transfer times are skyrocketing and carriers and service providers need a viable solution.
Using one configurable client, Synchronoss Backup & Transfer supports device-to-device transfer, cloud backup, cloud sync, cloud restore, retail, online and care support. This enables subscribers to quickly upgrade, transfer and go, improving customer experience and reducing wait times.
Synchronoss Backup and Transfer is an all-in-one solution that benefits the retail, online, and customer care channels. It streamlines operations, minimizes churn, improves customer satisfaction, and generates new revenue streams.
1. Care rep identifies that a factory reset is needed.
2. Customer backs up content on the device to the cloud.
3. Care rep walks the customer through performing the necessary factory reset.
4. Customer can restore the needed content back to the device.
Out-of-Box Experience (OOBE) is a fully branded step-by-step device setup wizard used to activate wireless service, guide users through device feature setup, and onboard subscribers into carrier and third-party services.
Synchronoss Personal Cloud™ is a carrier-grade, white-label cloud solution offering compelling engagement and monetization opportunities along with the ability to manage and protect content across all devices.