Synchronoss is the world’s leading provider of carrier cloud solutions, serving 75% of the global market. 160+ million people currently use Synchronoss Personal Cloud, a white-label solution that allows users to back up, restore, access, and share data across devices and operating systems.
Protects Memories: Back up, sync, and restore functionality; protect your photos, videos, messages, documents, contacts, and music so customers can relive memories at a later date
Access Content Everywhere: Whether streaming music to a home entertainment system or beaming photos on a TV, personal cloud gives customers freedom to access their content where and when they need to
Share Life: Share photos, videos, and even important documents that are too large to email. Manage what’s shared and who has access to it through the functionality of personal cloud
Consolidates Contacts: Create a single, consolidated contact list across all devices and third-party services.
“Verizon set out to create a best-in-class cloud for customers’ personal content that was reliably available on any device. We partnered with Synchronoss on the user experience, mobile apps, and infrastructure. The result was a service that has now been adopted by millions of satisfied customers.”
– Shamik Basu, Director of Cloud and Data Products
Personal Cloud Creates a Better Retail Experience
At the rate subscribers are generating content, smartphones won’t be able to store it all, and transferring content to a new device can take hours. Poor experiences equal poor NPS scores. By providing a cloud service that keeps subscriber data safe and backed up, service providers can improve their bottom line and the overall customer experience.
Mobile Content Explosion
When customers upgrade or switch from another carrier, service providers must deal with heavy payloads when transferring subscriber data to the new phone – causing long wait times and disrupting retail operations.
Synchronoss Personal Cloud provides subscribers with an easy way to store their digital lives. It not only improves retail channel efficiencies but can benefit online and care channels as well.
Personal Cloud Matters to
Your Channels’ Bottom Line
Synchronoss Personal Cloud™ combines the protection and management of valuable content with compelling engagement and monetization opportunities for service providers.
Cloud adoption keeps heavy payloads off devices:
This creates faster upgrades, better in-store experiences, higher NPS and greater retail efficiency
Cloud is an essential part of the device experience:
Cloud sign-up as part of content transfer or OOBE creates a branded end-to-end device experience for subscribers
Cloud increases customer satisfaction:
Cloud reduces churn by storing a customer’s valuable personal data
Cloud can drive higher adoption of total protection plans:
Cloud bundled with phone insurance offers both device and data protection, which differentiates the service and drive higher revenue streams
Synchronoss Backup & Transfer™ is a premium upgrade to Mobile Content Transfer. The solution enables device-to-device transfer, cloud backup, and cloud restore in one configurable white-label client.
Out-of-Box Experience (OOBE) is a fully branded step-by-step device setup wizard used to activate wireless service, guide users through device feature setup, and onboard subscribers into carrier and third-party services.