Smart Devices Require Smart Activation
- How can I deliver a seamless multi-channel activation experience?
- How can I keep pace with demand for my connected devices portfolio?
The influx of smartphones, netbooks and tablets is driving the need for innovative subscriber activation processes. These connected devices represent the beginning of what is estimated to be billions of Internet-enabled solutions coming online, ranging from smartphones, eReaders, televisions and appliances to cameras, printers and entertainment devices such as gaming displays.
Regardless of the channel to purchase these connected devices – from traditional communication service providers to cable operators, retailers/e-tailers and OEMs – consumers expect "out-of-the-box" subscriber activation and connectivity. Not offering a connected seamless experience can significantly reduce revenue opportunities, increase support costs and most importantly, impact customer satisfaction.
Orchestration of Disparate Systems
The opportunity to offer a unique subscriber activation experience requires the orchestration of several back-end processes across a range of disparate systems. From on-device activation to service provisioning, customer care and reporting, Synchronoss allows providers to accelerate their go-to-market strategy for connected devices.
Activation & Customer Care
In addition to the front-end implications of a seamless activation, customer service and support can benefit significantly from a centralized activation and service provisioning platform. As connected devices require multiple services providers, it is paramount that the company that owns the customer relationship has the capability to address technical issues from disparate systems.
ConvergenceNow® Plus+ provides a centralized platform to manage on-demand activation and management of connected devices online or via in-store channels. This not only allows providers to deliver a unique activation experience at the point of purchase, but also provides the ability to scale in order to keep pace with market demand and seasonal peaks.