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Make a great
first impression

Streamline the activation of new
services and devices with
Out of Box Experience (OOBE)

OOBE Device setup Experience
OOBE.
OOBE.
OOBE Device setup Experience

Power on and activate

Network Activation​

By integrating network and billing information, the customer enjoys a simple, personalized activation process.

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Device Feature Setup

Ease customers’ concerns by helping them set up the features of their phones including Wi-Fi, email, social network accounts and voicemail.

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Service Integration

Highlights programs and revenue generating initiatives during the setup process, like loyalty programs, third-party partnerships and value added services.

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Device Transitioning

Customers can choose what content they want restored from a cloud account or their old phone in a device-to-device transfer. They can also be prompted to enroll in a cloud service.​

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A setup experience that helps you meet your goals

Customer Service

The simplicity of the OOBE reduces product returns and inspires customer confidence in the provider

Shift to Self-Service

OOBE reduces calls to care, frees up reps to engage in revenue generating activities and speeds store traffic

Increase Incremental Revenue

Highlights programs and revenue generating initiatives during the setup process, including loyalty programs, third-party partnerships, and value added services

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Make new device setup simpler

OOBE offers the ease and simplicity subscribers need when setting up a new device. Check out how it works now.

Used and trusted by one of the world’s largest companies

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AT&T uses OOBE to integrate additional mobile offerings into its digital onboarding process, allowing new and current AT&T wireless customers to effortlessly select value added services during their device upgrading and activation processes.

Getting started is easy.

Complete the form to get in touch with our sales team and see OOBE in action. We’ll show you how Synchronoss can help you and your customers.

OOBE Demo Request